We work hard to make the rental booking process easy and enjoyable, and above all, stress-free. Here are what our customers say about our service...
My husband did receive your email regards the refund for the total amount of our cancelled booking. Thank you for your prompt action in regards to our grievance. I want to acknowledge how much it was and is appreciated. It is very refreshing to experience such service - both immediate and courteous. In future we won’t hesitate in using your booking system should we require it as we know we can do so with the confidence that there is service supporting the internet face!!
I would also like to acknowledge Danielle who was our first contact when I phoned to make enquiries about the charge made to our credit card. She was extremely courteous and understanding about our point of view but was politely clear as the limit of her authority. She then provided me with advice as to our next avenue. It is never easy to deal with irritated customers and she handled it extremely well.
I would like to thank all of you for the exceptional service you provided for me in the DRM booking IM1692933. Absolutely everything was smooth and flawless. Particularly, I would like to mention the super efficient handling of the change in my original booking and the claim to your associate DriveEasy Motoring insurance. It's pity your site does not consist the option to leave a review. You would definitely get the highest grade from me.
– Mark G
Your customer service is excellent! I believe we are going to proceed with this rental due, in part, to such great service. Really appreciate your efforts and timely, informative answers.
I want to express my satisfaction about the quality of support from your organization. We had a demanding request on reservation of a motorhome for the main vacation period (summer 2011) and were very nicely and effectively supported by Adnan Bharmal. Adnan called us several times and was very proactive in finding solutions taylored to our request. Based on this good experience we will be glad to further recommend your organization.
Thank you so much for your assistance in this as it did become a difficult saga noting our airfare complexities etc. Your professionalism and courtesy are a credit to yourself and your companyand I would have no hesitation recommending you to anyone I know.
The security of your information is a very high priority for us. Our secure booking server uses 128 bit encryption which ensures the highest levels of security. This is shown by the padlock in the closed position at the base of your browser screen. Any information, including credit card details, that you enter and submit on this page will be encrypted and securely transmitted. When you transaction is complete your information is stored in an encrypted state.
Privacy of your information is just as important as security. To complete your booking we need your personal details including your address, phone number and credit card number. In order to process the booking, we may in some instances pass all or some of this information on to our vehicle rental suppliers. It is done so through a password protected and encrypted secure booking page.
When you book we request whether you are interested in receiving further offers from us. If you decline, we will not email you with such offers. We also always give you the opportunity to unsubscribe and opt out of receiving these emails. We treat your details as confidential and we NEVER disclose your information to third parties other than the supplier who is fulfilling your rental.
Thank you for visiting us. We trust we can help with your travel arrangements.
The Fetch Worldwide Motorhome Rental Network is a subsidiary of Motorhome Republic. Global Marketing Office: Level 5, 12 Madden Street, Auckland, New Zealand
This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Auckland, New Zealand. Thank you for booking with us.